--- title: "Contact Smooch | Get Help & Support" description: "Contact the Smooch support team via email at support@smooch.com. Get help with your account, report concerns, or ask questions about verified dating." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.smooch.com/" }, { "@type": "ListItem", "position": 2, "name": "Contact", "item": "https://www.smooch.com/contact/" } ] }, { "@context": "https://schema.org", "@type": "ContactPage", "name": "Contact Smooch Support", "url": "https://www.smooch.com/contact/", "mainEntity": { "@type": "Organization", "name": "Smooch", "contactPoint": { "@type": "ContactPoint", "contactType": "customer support", "email": "support@smooch.com" }, "parentOrganization": { "@type": "Organization", "name": "Ambervine Inc", "address": { "@type": "PostalAddress", "streetAddress": "56 Broad St STE 14074", "addressLocality": "Boston", "addressRegion": "MA", "postalCode": "02109", "addressCountry": "US" } } } }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How Can I Contact Smooch?", "acceptedAnswer": { "@type": "Answer", "text": "You can reach Smooch support via email at support@smooch.com. Our team typically responds within 24 hours." } }, { "@type": "Question", "name": "What Should I Do If I Have a Safety Concern?", "acceptedAnswer": { "@type": "Answer", "text": "Report safety concerns immediately using the in-app report button or email support@smooch.com โ€” our moderation team reviews every report." } }, { "@type": "Question", "name": "How Do I Manage My Smooch Account?", "acceptedAnswer": { "@type": "Answer", "text": "Log in to your Smooch account to update your profile, change your password, manage notifications, or adjust your subscription." } }, { "@type": "Question", "name": "Where Is Smooch Based?", "acceptedAnswer": { "@type": "Answer", "text": "Smooch is operated by Ambervine Inc, based at 56 Broad St STE 14074, Boston, MA 02109, USA, and serves singles across 7 countries." } } ] } ] --- [![Smooch](/assets/smooch-light-Du4HGwkQ.webp)Est. 2001 ](/) Safety Dating Guides Company [Log In](https://members.smooch.com/login)[Join Free](https://members.smooch.com/join) 1. [Home](/) 2. Contact # Contact Smooch Support Last Updated: March 2026 ## How Can I Contact Smooch? ๐Ÿ’ก You can reach Smooch support via email at support@smooch.com. Our team typically responds within 24 hours. We're here to help. Whether you have a question about your account, need assistance with verification, or want to report a concern, our support team is available via email. We aim to respond to all enquiries within 24 hours during business days. **Email:** support@smooch.com ## What Should I Do If I Have a Safety Concern? ๐Ÿ’ก Report safety concerns immediately using the in-app report button or email support@smooch.com โ€” our moderation team reviews every report. If you encounter a suspicious profile, receive inappropriate messages, or have any safety concern, please report it immediately. You can use the report button on any profile, or email our support team directly. Every report is reviewed by a human moderator โ€” we take safety seriously and act quickly. For urgent safety concerns, please also contact your local authorities. ## How Do I Manage My Smooch Account? ๐Ÿ’ก Log in to your Smooch account to update your profile, change your password, manage notifications, or adjust your subscription. You can manage all aspects of your account by logging in at members.smooch.com. From your account settings, you can update your profile, change your password, manage email notifications, update payment details, or adjust your subscription. If you need help with any account changes, our support team is happy to assist. ## Where Is Smooch Based? ๐Ÿ’ก Smooch is operated by Ambervine Inc, based at 56 Broad St STE 14074, Boston, MA 02109, USA, and serves singles across 7 countries. Smooch.com specialises in dating technology and platform infrastructure. We serve singles across the United Kingdom, Ireland, United States, Canada, Australia, South Africa, and New Zealand. **Postal address:** Ambervine Inc 56 Broad St STE 14074 Boston, MA 02109 USA ### Related Pages [โ†’ About Smooch](/about)[โ†’ Safety & Trust Centre](/safety)[โ†’ How Smooch Works](/how-it-works)[โ†’ Membership & Value](/membership) ### Explore More Guides [โ†’ Dating Guides Hub](/guides/)[โ†’ First Date Tips](/guides/first-dates/)[โ†’ Profile Tips](/guides/profile-tips/)[โ†’ Relationship Advice](/guides/relationships/)[โ†’ Online Dating Safety](/safety/)[โ†’ Compare Dating Apps](/compare/)[โ†’ Free Dating Guide](/free-dating/) ### Ready to Make Real Connections? Join thousands of verified singles who chose trust over swiping. [Join Smooch โ†’](https://members.smooch.com/join) ![Smooch](/assets/smooch-light-C64Ez_zs.png) Real People. Real Connections. Since 2001. The verified dating platform for people who are serious about meeting someone genuine. #### Guides - [How It Works](/how-it-works) - [Membership](/membership) - [First Dates Hub](/guides/first-dates) - [Profile Tips Hub](/guides/profile-tips) - [Relationships Hub](/guides/relationships) - [Love Languages](/guides/relationships/love-languages) - [How to End a Date](/guides/first-dates/how-to-end-a-date) - [Conversation Starters](/guides/profile-tips/conversation-starters) #### Safety - [AI Scam Detection](/safety/ai-dating-scam-detection) - [How We Keep You Safe](/safety/how-smooch-keeps-you-safe) - [Report a Scam](/safety/how-to-report-romance-scam-uk) - [Romance Fraud](/safety/what-is-romance-fraud) - [Safety Checklist](/safety/online-dating-safety-checklist) - [Safety Guide](/safety) - [Scam Statistics UK](/safety/romance-scam-statistics-uk) - [Spot a Catfish](/safety/how-to-spot-a-catfish) - [Video Verification](/safety/video-verification-dating) #### Dating - [Dating in Australia](/dating/australia) - [Dating in Canada](/dating/canada) - [Dating in Ireland](/dating/ireland) - [Dating in New Zealand](/dating/new-zealand) - [Dating in South Africa](/dating/south-africa) - [Dating in the UK](/dating/uk) - [Dating in the USA](/dating/usa) #### Company - [About Smooch](/about) - [Contact Us](/contact) - [Cookies](https://members.smooch.com/help/cookies) - [Privacy](https://members.smooch.com/help/privacy) - [Terms](https://members.smooch.com/help/terms) A service of Ambervine Inc, 56 Broad St STE 14074, Boston, MA 02109, USA. ยฉ 2026 Smooch. Est. 2001. Compare dating sites at [WhichDating.com](https://www.whichdating.com) [Terms](https://members.smooch.com/help/terms)ยท [Privacy](https://members.smooch.com/help/privacy)ยท [Cookies](https://members.smooch.com/help/cookies) [Membership & Value ](/membership) 247 online Join Free โ†’ Ask us anything ๐Ÿ’• We use cookies to improve your experience. By continuing to browse, you agree to our use of essential cookies. [Learn more about our safety & privacy policy](/safety) Reject Non-EssentialAccept All