Updated March 2026 · By Smooch Editorial Team
💡You can reach Smooch support via email at support@smooch.com. Our team typically responds within 24 hours.
We're here to help. Whether you have a question about your account, need assistance with verification, or want to report a concern, our support team is available via email. We aim to respond to all enquiries within 24 hours during business days.
Email: support@smooch.com
💡Report safety concerns immediately using the in-app report button or email support@smooch.com — our moderation team reviews every report.
If you encounter a suspicious profile, receive inappropriate messages, or have any safety concern, please report it immediately. You can use the report button on any profile, or email our support team directly. Every report is reviewed by a human moderator — we take safety seriously and act quickly.
For urgent safety concerns, please also contact your local authorities.
💡Log in to your Smooch account to update your profile, change your password, manage notifications, or adjust your subscription.
You can manage all aspects of your account by logging in to Smooch. From your account settings, you can update your profile, change your password, manage email notifications, update payment details, or adjust your subscription. If you need help with any account changes, our support team is happy to assist.
💡Smooch is operated by High Intent Media Inc, based at 16192 Coastal Highway, Lewes, DE 19958, USA, and serves singles across 7 countries.
Smooch.com specialises in dating technology and platform infrastructure. We serve singles across the United Kingdom, Ireland, United States, Canada, Australia, South Africa, and New Zealand.
Postal address:
High Intent Media Inc
16192 Coastal Highway
Lewes, DE 19958
USA